THE BURLY BEARS SHIPPING RULES AND POLICIES
THE BURLY BEARS- STANDARD SHIPPING The Burly Bears standard shipping method is via FedEx or UPS. Standard flat rate shipping prices apply to locations within the contiguous U.S. (excludes Hawaii, Alaska and Canada).Customer must provide a valid street address at time of order,Neither FedEx or UPS will deliver to a P.O. Box or APO address. Customers will be notified with additional shipping charges for orders to be shipped outside of the contiguous United States. *** SOME ITEM REQUIRE FREIGHT ( please call for a direct quote of shipping and handling charges)
Deliveries that do not require a signature may be left in a safe place at the driver's discretion.This will usually be out of sight and out of the weather. Areas may include the front porch, back porch, side door, or garage area. If deliveries require special delivery instructions they must be noted at time of order.
*****STANDARD SHIPPING FLAT RATES*****
PURCHASE AMOUNT----- SHIPPING
$0 to $9.99----- $8.95
$10.00 to $39.99----- $9.95
$40.00 to $74.99----- $11.95
$75.00 to $99.98----- $13.95
$99.99 and over Free Ground Shipping
Freight is on a per quote basis.
Items stocked at THE BURLY BEAR store in Pinetop,AZ or at our artists, craftsmen or manufacturers are available for Express Shipping. The shipping times for Express Shipping is 3 to 4 business days from the date of purchase (not including Saturdays, Sundays or holidays). The cost for Express Shipping is additional to the standard flat rate shipping fees. Items that cannot be shipped using Express Shipping are noted in the product description. Free shipping promotions are not available for Express Shipping. The Burl Bear-Express Shipping is only available for orders shipped within the contiguous U.S. (excludes Hawaii, Alaska, Canada and APO addresses). Express Shipping is not available to P.O.Box or APO addresses. Call us direct or email us at firstname.lastname@example.org for direct quote.
Express Shipping, 2nd Day and Overnight shipments are available on stock items upon request at an additional charge.Call us direct or email us at email@example.com for direct quote.
QUICK SHIP PROGRAM
Quick Ship items are items that are stocked at THE BURLY BEAR store in Pinetop,AZ. They can usually be shipped the same day if ordered before 12:00 pm AZ time or the following business day (except on Saturday, Sunday and Holidays). Items are shipped UPS or FedEx Ground and should usually arrive within 3-5 business days(not including Saturday, Sunday or Holidays)
Quick Ship items are available for shipments to Alaska, Canada or Hawaii for an additional shipping charge. You will be notified of the additional charges prior to shipment. Call us direct or email us at firstname.lastname@example.org for direct quote.
Occasionally with our high demand items.Back orders may occur. Some of these items may be temporarily out of stock, but we can notify you when they are expected to arrive via email.(customer must give current email address to be notified)
SHIPPING TIMES Shipping times vary by product. Some of our products are shipped from THE BURLY BEAR store in Pinetop,AZ , our artists, craftsmen or manufacturers locations.These items may take longer than one week for shipping. Please see the Estimated shipping time on the product information page or email us at email@example.com for questions related to availability and delivery times.
TRACKING YOUR SHIPMENTS Upon shipment of your items. Your tracking information will be emailed to you. From this info you will be able to track your shipment using FedEx or UPS websites.
Upon conformation of drop shipments from our artists,craftsmen, or manufacturers.The Burly Bear will send you tracking information for your items.
SHIPPING OF FURNITURE & LARGE-HEAVY ITEMS
The Burly Bear uses FedEx or UPS for shipping items which meet their size and weight limitations. If needed we can usually expedite these shipments upon request and for an additional charge, (SEE EXPRESS SHIPPING ABOVE).
The Burly Bear uses Standard motor freight for large or heavy items. You will be notified by the Freight Company prior to delivery.Then your furniture will be delivered "curbside".The drivers WILL NOT help you take the items into your house,or help you with any setup. You MUST be home to accept delivery and unload the merchandise.You will be responsible for moving the furniture into the house and setting it up. We strongly suggest you having more than one person present when your oversized items,or furniture arrives to ensure you will have the help you may need. Assembly instructions are usually provided with any item requiring assembly. If you have question or the instructions were not provided email us at firstname.lastname@example.org and we will assist you as soon as possible.
Our customers are entirely responsible for all freight charges and restocking fees if a delivery is refused. Both the restocking and freight charges will be subtracted from your refund when delivery is refused or canceled ounce your items are in transit. We Cannot ship Large or heavy items to Alaska,Hawaii or Canada.
FREIGHT DELIVERY NOTIFICATIONS
The Burly Bears- Freight carriers will usually notify you via telephone at least 24 hours prior to estimated delivery time. The Burly Bears- artists, craftsmen or manufacturers will include your contact phone number and delivery address on the bill of lading for the carrier to contact you. Once your order has shipped and the freight carrier contacts you, please clarify (Give special instructions if needed) to your delivery address. The Freight carrier will arrange with you for an approximate time of delivery, usually within a (2-4) hour time period.
ATTENTION: If no one is at address when delivery is attempted, you will incur a minimum re-delivery charge of $50.00 per order.This charge will be determined by the freight carrier. The Burly Bear will in no way shape or form be responsible for this redelivery and you will have to reschedule a delivery with the freight carrier.
****Please make sure someone is at the delivery destination to receive the order.****
REMOTE ACCESS If your delivery location is not accessible by delivery truck the carrier will have to transport your delivery items to the nearest point. You will be soley responsible for pick-up and transportation to desired remote area.
Occasionally,the freight carriers will add additionalfees for remote access deliveries. They must notify you prior to delivery if this should apply. If you have questions or concerns email us at email@example.com
TRACKING YOUR ORDER Shipping times Usually average between 7-10 working days(not including Saturday, Sunday or Holidays), but can take as long as 4 to 6 weeks. If delivery notification is not made within approximately (10) ten working days from shipping notification, you will want to double check the transit location of your order throught FedEX or UPS web sites. Please email us at firstname.lastname@example.org or call us at direct at (928)367-2327 your invoice number and we will respond promptly with the most current information available to us.
UPON ARRIVAL When your items arive please be prepared to inspect your order. Check your bill of landing to verify that all of your items have been delivered.The bill of landing will indicate what items left the factory and should be in your shipment. You will want to open all items imediately and inspect them for transit damages. Please do not sign the bill of lading until you 100% Satisfied that the merchandise has been delivered in good condition.If there are slight dings,or scratches that you can repair or live with The Burly Bear can give you a credit towards future purchases(usually up to 10% of items value.) Once you have signed the bill of lading you become the legal owner of the product and can not file a damage claim. This is standard for all Trucking Companies. If you should discover damage, it is your responsibility to notify us immediately, at (928)367-2327 or via email at email@example.com . If their is damage you must make noteon the bill of lading before signing it with the driver. If it is beyond repair by either you or a repair service REFUSE THE SHIPMENT!!. The Burly Bear or its Vendors will be happy to handle the claim on your behalf and ship out a new product to you as soon as possible.
DAMAGED ITEMS Damages do occur but are rare. Don't worry your items are insured against shipping and freight damages. Should shipping or freight damages be determined, we can either arrange to have the merchandise repaired for you ( give credit up to 10% if done by you)or replaced (if refused at time of delivery) at no cost to you. We will render these services as soon as possible. ***Thank you for shopping The Burly Bear*** If you have further question, concerns, or suggestions on how we may better serve you please email us at firstname.lastname@example.org
Thanks once again and have a Great Day!!